wtce logo
6 – 8 June 2023
Hamburg Messe

Exhibitor Frequently Asked Questions

I have a question about…

About WTCE

Preparing to Exhibit

Exhibitor Badge Registration

Onsite Info

Venue and Travel

Safety and Security

About WTCE...

What is WTCE?

World Travel Catering and Onboard Services Expo (WTCE) is the leading global event for inflight catering, passenger comfort and onboard services. Over 300 suppliers exhibit annually to showcase their latest solutions to an international audience of 1,500+ airline and rail buyers.

Find out more about exhibiting

Who Exhibits?

WTCE annually attracts 300+ suppliers of inflight catering, passenger comfort and onboard service product and solutions. Exhibitors participate from 30+ countries globally and include manufacturers, catering companies and tech companies.

View the exhibitor lists

Who Attends?

WTCE is the one place where the whole onboard services industry comes together to meet and conduct business. With thousands of industry professionals including senior airline and rail buyers and catering company procurement teams in attendance.

WTCE is a trade event is only open to those involved in the onboard industry

Find out more about our attendees here 

Where does WTCE take place?

The venue is Hamburg Messe, Messeplatz 1, 20357 Hamburg, Germany.
Visit the venue website at http://hamburg-messe.de/en/

What are the dates and opening times of WTCE?

Tuesday 6 June – Thursday 8 June, 09:00 – 17:00

What event features are there in 2023?

Keep up to date with all the events happening as part of WTCE 2023 by visiting our ‘What’s On’ page.

Are there any other events taking place?

Yes. WTCE is co-located with Aircraft Interiors Expo and your WTCE exhibitor badge will give you free access to both events. Find out more about Aircraft Interiors Expo (AIX).

Also taking place the day before WTCE is the Passenger Experience Conference. You can upgrade your WTCE exhibitor badge when registration launches in February 2023. Find out more about Passenger Experience Conference (PEC).

What is WTCE Connect?

With our event planning tool WTCE Connect, onboard suppliers and buyers can find relevant people and companies attending WTCE 2023 and book meetings in advance.

Receive personalised matchmaking recommendations, discover new contacts, and arrive at the show with an organised schedule.

Find out more: Organise meetings with WTCE Connect

Preparing to Exhibit...

What sponsorship opportunities do you have?

Sponsorship can play a key part in your show strategy as well as wider business goals; whilst we have a wide number of sponsorship opportunities, we can also devise bespoke offerings and packages for you.

To discuss suitable options contact our Sales Team.

Can I see a list of all the tools and guides for exhibitors?

Our Guide to Exhibiting is your hub for essential information about your booth, marketing and PR tips. Visit the page below and ensure to bookmark it to refer to as you prepare.

View Guide to Exhibiting

How can I log into the Exhibitor Portal?

You can either visit the Guide to Exhibiting or visit the link below to log into the Exhibitor Portal

If you have not received, or lost your login information please click on the ‘forgotten password’ link.

If you have any issues, please contact the customer services team.

Where can I find the Exhibitor Manual?

The Exhibitor Manual can be found in the Exhibitor Portal and will be available in March 2023.

Can my sharers access the exhibitor portal?

Once you have registered your sharers in the Exhibitor Portal they will each receive a link to login to the portal and access their own profile/directory listing. The login link will be sent to the email address you have associated with their details when you registered them.

How do I find out how much I’ve paid and how?

Contact our credit control department on: +44(0)121 746 4627.

Where is my stand?

Please refer to your contract for the stand number/ID. If you have any further questions regarding your location we suggest you reach out to your sales contact who will be able to offer guidance.

What is included with my stand?

Please refer to your contract for the details of what type of booking you have made. If you are unsure what this information indicates, please speak with your sales contact so they can confirm what is included. If you need any help with your stand design please take a look at our Smartspace opportunities.

Where can I order items for my stand e.g electricity, furniture, catering etc.?

All of the official suppliers and the order forms are available in the Exhibitor Manual (accessible via the Exhibitor Portal) and will be available from Spring 2023.

Where can I send deliveries?

You can find all delivery information in the Exhibitor Manual, which you can access from late February via the exhibitor portal. Alternatively, you can contact us for further information here.

How do I contact the team?

Please visit the ‘Contact Us’ page to see all the team contact details,

How can I use WTCE Connect to book meetings?

Once each exhibitor stand personnel has registered for their badge, they will be sent login details for WTCE Connect where they can populate their profile, browse buyers and request meetings.

WTCE Connect will launch for exhibitors in March 2023. Please read more information here.

Exhibitor Badge Registration...

Registering exhibitor badges

Exhibitor registration will open in March 2023 and will be available in the Exhibitor Portal.

How can I add a ticket to Passenger Experience Conference?

Once you have registered for your exhibitor badge, can you upgrade your badge to an ‘Exhibitor Delegate’ and access the Passenger Experience Conference on the 5th June 2023.

Can I access AIX with my WTCE Exhibitor badge?

Yes, access to AIX is totally free with your badge. Find out more about AIX here:  Aircraft Interiors Expo (AIX)

Do I need to print my badge?

You can either print your PDF exhibitor badge at home or office, or bring your badge barcode to the event to print your badge in the WTCE registration area on Monday 5th June, before the event opens. 

Onsite Info...

I am onsite and need to speak to someone about my stand, where do I go?

Our Operations team will be onsite to support you via our Organisers Office, along with all official contractors whose details are listed in the exhibitor manual. In addition to this we will have members of our Sales and Marketing teams on hand to offer any additional support you may need.

Where is the organisers office?

The WTCE Organiser’s office is located in Central Entrance Upper, adjacent to the Skywalk connecting WTCE with Aircraft Interiors Expo.

Where should exhibitors access the halls?

Exhibitor access can be found via gate A1.

What are the build-up and breakdown times?

We are currently finalising the plans for the 2023 event. We will update these with the correct details at a later date.

For more information please review the Exhibitor Manual, which will be available via the Exhibitor Portal in Spring 2023.

How do I find my way around the event?

At the venue, you will be guided around the event by ‘You Are Here’ boards, directional signage and remember to download the WTCE App (coming soon) which will provide you with a map of the floor plan to help you with navigation.

Venue and Travel...

Where can I book discounted accommodation?

WTCE are pleased to offer discounted hotels and accommodation through our partner HotelMap. Please view more info here: Book Accommodation | World Travel Catering & Onboard Services Expo (WTCE)

I need a letter of invitation for my visa application, what should I do?

For further information on the visa application process please visit the Hamburg Messe website.

If you do require a visa invitation letter, these are available to request and download from the Exhibitor Portal

Is parking available at the venue.

For information on parking, please go to: https://www.hamburg-messe.de/en/travel/road-travel/

Are there cash machines?

There is a cash machine at the Central Entrance and also at the South Entrance and East Entrances in Aircraft Interiors Expo.

Are any cloakrooms available?

Cloakroom facilities are available in the Central Entrance. There is a charge of €2 per item which must be paid for by cashless payment methods only.

What food and drink facilities are available?

Snack bars serving light refreshments are located in each hall and there is a restaurant in Hall A4.

Is there any disabled access?

The Expo is located on the ground floor however to reach the ground floor you may need to utlise the escalator or lift if you are unable to use the stairs. Access to upper levels and to visit Aircraft Interiors Expo is possible via lifts or escalators. For assistance, please contact a member of the team located at the Central Entrance.

Safety and Security...

Do you have a safety and security policy?

The safety and security of our staff and attendees is our priority. We work closely with the venue, local and national authorities to identify risks, assess them and develop security plans for our events.

Everyone attending our events should be aware that the following are in place:

  • Customer Service staff may approach you to assist you outside, at entry or inside the event
  • Staff and attendees are required to wear ID badges provided
  • Bag checks are in operation at our events
  • Walkthrough or hand held scanners may be in operation at our events
  • CCTV in operation at our events is monitored and recorded
  • Uniformed and covert Security Guards are in attendance at our events
  • Uniformed and covert Police are in attendance at some of our events
  • Canine Security and Detection is in operation at some of our events

Everyone attending our events is requested to:

  • Keep personal property with you at all times and do not leave any items unattended
  • Report anything that looks unusual, suspicious or just out of place to a member of event staff
  • Remain patient and courteous with event staff undertaking security checks
  • Follow the instructions of event staff at all times
  • On their final visit to the event, dispose of their badge inside the event or when they’ve returned home, not in bins immediately outside the event
  • Carry a recognised form of photo ID with them at all times

If you have any feedback or questions please contact eventsecurity@reedexpo.co.uk

Can't find what you're looking for?

Most of the common questions are listed above, however, if you can't find the answer you are looking for, please contact our Customer Services Team who will be happy to help.