Exhibitors FAQs

Choose an option from the list below:


What is World Travel Catering & Onboard Services Expo (WTCE)?

World Travel Catering & Onboard Services Expo (WTCE) is the leading global event for travel catering, onboard retail and passenger comfort. Over 350 suppliers exhibit at the show annually to showcase their latest products and services to an international audience of airline and rail buyers.

Why should I exhibit?

WTCE offers you the opportunity to showcase your products to an international audience of airline buyers and rail operators. If you already supply to airlines and rail operators or would like to enter this innovative and diverse market, then call your local sales manager to enquire about booking a stand or complete our enquiry form.

Who visits?

WTCE is the one place where the whole onboard services industry comes together to meet and conduct business. With over thousands of industry professionals including senior airline and rail buyers and specifiers attending.

Who can attend WTCE?

WTCE has a strict admissions policy and is open only to those involved in the onboard industry. For more information click here.

What are the main contact details if I have a question?

Customer Services Helpline’s phone number is +44 (0) 20 8271 2181, however, the event teams contact details can be located here.

Who is exhibiting at WTCE?

You can view the full, up to date exhibitor list for WTCE 2022 here.

View the exhibitor list

Is WIFI available at the show?

There are dedicated WIFI zones in the exhibition however, you can purchase WIFI on an hourly and daily rate via the Hamburg Messe.

When is the conference?

The next edition of the Passenger Experience Conference will take place on Monday 13th June, in Hamburg. Sign up for more information as its confirmed.

What is the venue address?

Hamburg Messe, Messeplatz 1, 20357 Hamburg, Germany.

What is the venue website?

Exhibition Venue: http://hamburg-messe.de/en/

Venue and Travel Information for our live edition in 2022

Is there any parking?

For information on parking, please go to: https://www.hamburg-messe.de/en/travel/road-travel/

Is there any disabled access?

The Expo is located on the ground floor however to reach the ground floor you may need to utlise the escalator or lift if you are unable to use the stairs. Access to upper levels and to visit Aircraft Interiors Expo is possible via lifts or escalators. For assistance, please contact a member of the team located at the Central Entrance.

Where is the exhibitor access?

Exhibitor access can be found via gate A1.

Where do onsite deliveries go?

You can find all delivery information in the Exhibitor Manual, which you can access from late February via the exhibitor portal. Alternatively you can email wtce.operations@rxglobal.com for further information. 

Are there any cash machines?

There is a cash machine at the Central Entrance and also at the South Entrance and East Entrances in Aircraft Interiors Expo.

Are there any places to buy food and drinks?

Snack bars serving light refreshments are located in each hall and there is a restaurant in Hall A4.


Cloakroom facilities are available in the Central Entrance. There is a charge of €2 per item which must be paid for by cashless payment methods only.

Organisers Office

The WTCE Organiser’s office is located in Central Entrance Upper, adjacent to the Skywalk connecting WTCE with Aircraft Interiors Expo.

Stand Enquiries

If you would like to discuss the possibility of taking a stand at WTCE while you're at the show please visit our sales lounge located in Hall A4. Alternatively, complete a stand enquiry form and one of our sales team will contact you.

How do I plan my travel and accommodation?

To aid with your travel and accommodation planning WTCE works with a select number of partners with the sole purpose of securing you the best travel and accommodation rates possible. Travel and accommodation can be secured via our Venue & Travel page.

Do I require a visa to enter Germany, if so how do I obtain one?

If you are a non-British national or not a citizen of the European Economic Area (EEA) countries, you must be in possession of a valid visa in order to enter Germany and attend WTCE.

To request a letter to take to your local consulate, contact our customer service team on +44 (0) 20 8271 2181 or wtce.helpline@reedexpo.co.uk


How do I contact the Hamburg Messe?

Messeplatz 1, 20357 Hamburg, Germany
+49 40 3569-0 

How do I exhibit at WTCE?

Exhibiting at our show couldn’t be easier, simply contact a member of our sales team with your stand requirements.

What are the key deadlines for the show, e.g. sponsorship, etc?

For the full checklist take a look at the Exhibitor Checklist (will be released in the coming months).

What sponsorship opportunities do you have and who do I contact?

Sponsorship can play a key part in your show strategy as well as wider business goals; whilst we have a wide number of sponsorship opportunities, we can also devise bespoke offerings and packages for you.

Contact us

How do I get badges for my exhibiting staff?

Badges will not be available until closer to the exhibition. Once available, badges can be registered via the exhibitor portal, there is a button located on the right hand side of the screen once you have logged in.

Badges will be available in PDF format as you register your stand personnel, simply print them off and bring them with you. Duplicates can be printed off onsite from the Monday before the show opens.


All other company personnel wishing to attend the show will have to register as a visitor on the WTCE Website - registration will open closer to the event.

How can I find out how much I have paid and what I have been invoiced?

Contact our credit control department on: +44(0)121 746 4627.

How do I order the lead scanner?

All required information can be found on the exhibitor portal when you register your stand staff / exhibitor badges.

How can I access the Exhibitor Manual?

The Exhibitor Manual will from late February and will be available in the exhibitor portal.

Service, Safety and Security at our Events

Do you have a Covid-safe policy?

At WTCE, we are all about connecting people, and so the health and safety of our visitors, exhibitors and staff is of the utmost priority. Our team are working closely with local authorities, partners and venues to implement robust safety measures, which mean our event may look a little different this year. On the page below, and in our communications to you, we will continue to update you with the specifics as we approach the show.

View Covid Safety Guide

The safety and security of our staff and attendees is our priority. We work closely with the venue, local and national authorities to identify risks, assess them and develop security plans for our events.


Everyone attending our events should be aware that the following are in place:

  • Customer Service staff may approach you to assist you outside, at entry or inside the event
  • Staff and attendees are required to wear ID badges provided
  • Bag checks are in operation at our events
  • Walkthrough or hand held scanners may be in operation at our events
  • CCTV in operation at our events is monitored and recorded
  • Uniformed and covert Security Guards are in attendance at our events
  • Uniformed and covert Police are in attendance at some of our events
  • Canine Security and Detection is in operation at some of our events

Everyone attending our events is requested to:

  • Keep personal property with you at all times and do not leave any items unattended
  • Report anything that looks unusual, suspicious or just out of place to a member of event staff
  • Remain patient and courteous with event staff undertaking security checks
  • Follow the instructions of event staff at all times
  • On their final visit to the event, dispose of their badge inside the event or when they’ve returned home, not in bins immediately outside the event
  • Carry a recognised form of photo ID with them at all times

If you have any feedback or questions please contact eventsecurity@reedexpo.co.uk