Setting the Passenger Experience Agenda

Take your place at the Passenger Experience Conference. The long-awaited one-day event brings together experts and visionaries from airlines, airframers, OEMs, suppliers and design organisations to discuss the future of passenger experience, onboard environments, and services.

We are thrilled to be back in Hamburg in a new and exciting location, the Congress Center Hamburg (CCH). The PEC conference will allow you to immerse yourself in the latest insights, ideas and analysis from people and companies that are driving the evolution of onboard.

This is a unique opportunity to learn, network and conducts business the day before WTCE opens. Get a head start on your competition and learn the latest trends and insights that will set your business up for success.

To attend the Passenger Experience Conference, simply upgrade your ticket when registering for WTCE.

What to expect

Renewal and Revolution

Aviation is emerging from survival mode and preparing for the recovery. Even so, critical uncertainties seem to becoming more commonplace – how can passenger experience professionals help rebuild the industry to be robust to ongoing challenges?

Rebellious Reconstruction

In many areas of their post-pandemic lives people have reviewed and often altered their behaviours. How should aviation respond to their needs and build anew for the future rather than repairing the past?

Integrity in Action

The trend is for consumers to want to place human values more evidently first. They seek greater integrity and trustworthiness, alongside smooth digital processes to manage their lives. How should airlines align with these values to create desirable experiences?

Net Zero Carbon Goals

Climate change is an existential crisis that threatens all of us all – consumers and businesses alike. How then can the passenger experience industry play it’s part in reducing the carbon footprint of aviation?

It's the place to be if you want to meet with the industry, your peers, partners and people you haven't met to find answers, network and to ask questions which you haven't asked before. For me, it's to learn more, get insights about new trends, discover the next steps and find out what the industry

Nicolas Jourdan

Passenger Experience Week is very impressive and we hope to return for many years. The show is done very well and it is great to be a part of it.

Kai Scharwachter

This is our third year here as you don't get other shows like this elsewhere, offering such a unique service. Each time we come the possibilities surprise me, every year there are more solutions and innovations to be discovered. To stay ahead in the industry, Passenger Experience Week is a must.

Rustan Korn

Passenger Experience Week is a great overview of the industry and is really precious time to widen your knowledge. There are lots of interesting suppliers so it's good to have a chance to discuss potential collaboration

Dieu Huong Phuong
Vietnam Airlines

We have a large team that attend Passenger Experience Week - our product development team are looking at the catering products, cabin interior products such as seats, materials, leathers, galley equipment and inflight entertainment and connectivity.

James Caycedo
Hawaiian Airlines

I have seen more new technology innovations than anywhere before. The amount of new and exciting technology took me by surprise. Passenger Experience Week has definitely made me excited to see what the future holds in the industry.

Hamburg Technology University

Industry Networking Party

Free to attend for conference delegates, the Industry Networking Party starts at 18.00, straight after PEC, and is the unmissable networking event of the week, with the who’s who of the industry all present under one roof.

Networking is an essential part of everyone’s time in Hamburg, so take advantage of this unrivalled opportunity to make new contacts, strengthen existing relationships and meet with friends, old and new, in a relaxed atmosphere.

If you are not able to attend the full conference, tickets for the Industry Networking Party can be purchased during registration for either AIX or WTCE.

Join us

Don’t miss out and register to attend WTCE & PEC.