28 – 30 May 2024
Hamburg Messe

Visitor Frequently Asked Questions

I have a question about…

About WTCE

What's On

Registration and Badging

Event Tools

Venue and Travel Information

Safety and Security

About WTCE...

Who typically visits WTCE?

WTCE is the one place where the whole onboard services industry comes together to meet and conduct business. With thousands of industry professionals including over 900+ airline, travel catering and rail buyers attending.

WTCE has a strict admissions policy and is open only to those involved in the onboard industry.

Read more about WTCE

Is there a VIP Programme for buyers?

Yes. If you are a buyer for an airline, travel catering, rail or cruise company you may be eligible for a VIP badge.

Find out more here

Why should I attend the show?

If you are involved or responsible for the purchase of travel catering or onboard services then this is the global industry event you cannot afford to miss. The show enables you to network and build relationships with new and existing partners, whilst staying ahead of the curve by updating your industry knowledge, understanding trends, discovering new products & networking with your peers.

Who is exhibiting at WTCE?

You can view the full exhibitor list for WTCE 2024 here.

View the exhibitor list

What are the future event dates?

WTCE 2024 will be taking place on Tuesday 28th – Thursday 30th May.

WTCE 2025 will be taking place Tuesday 8th – Thursday 10th April. 

What's On...

When is the Passenger Experience Conference?

The next edition of the Passenger Experience Conference will take place on Monday 27th May, in Hamburg.

To register, simply select the upgrade option when you are registering for WTCE. If you have already registered, you can log back into your registration and add access on.

The Passenger Experience Conference programme will be announced in early 2024.

Is there a VIP Lounge?

Yes, for VIP badge holders, there is VIP Lounge, located in Hall A4.  The Lounge offers lunch, beverages and snacks, charging stations and plenty of space to hold meetings, relax or take a break.

The VIP programme offers a variety of other benefits. Find out more

Does WTCE offer any dedicated conference sessions?

Yes, in Hall A1 the Taste of Travel Theatre offers a series of topical panel debates, chef demos and expert seminars throughout the three days of the event.

It is free to attend on a first come, first served basis.

Find out more here

Is there an opening party?

Yes, on the evening before the show opens there is an official Welcome Party which is open to all exhibitors and attendees of WTCE. The party includes amazing industry networking opportunities, combined with an evening of entertainment, drinks and canapes.

Registration and Badging...

How can I register to attend WTCE 2024?

Online visitor registration is now open. Register via the link below.

How much does it cost to attend?

Attending WTCE is free when you register in advance. Onsite registration is charged at €50 + tax.

Who is eligible for a VIP badge?

Onboard buyers for airlines, travel catering, rail and cruise companies are eligible for an upgraded VIP badge. Register with your relevant company activity and your badge will be upgraded accordingly. You will be notified when you VIP badge has been confirmed. 

I haven’t received my badge, or my details are incorrect.

Please contact our Customer Services team who will be able to help.

I am now unable to attend the event, how do I cancel my registration?

If you are registered as a visitor, please get in touch with our Customer Services team , who will be able to help

What does my badge give me access to?

Your badge provides you free access to:

  • World Travel Catering and Onboard Services Expo (WTCE)
  • Within this, features including What’s New Onboard, the Taste of Travel Theatre, WTCE Connect networking tool, and for VIPs, the VIP programme.
  • Aircraft Interiors Expo (AIX) which is taking place in the B Halls of Hamburg Messe.
  • You can also upgrade your badge to attend Passenger Experience Conference and the Welcome Party.

Find out more about visiting WTCE here:  Visit WTCE | International Airplane Caterers Exhibition (

Event Tools...

Is there an event App?

Yes, WTCE offers an app containing an interactive floorplan, exhibitor directory, attendee directory, Taste of Travel programme, and access to WTCE Connect along with other useful information.

Are there any networking tools?

Yes! Register as a Visitor or VIP and you will get access to WTCE Connect. Once you are registered as a visitor, you can

  • Search the exhibitor list and find companies specific to your requirements
  • Search the product directory and discover innovations you’d like to see in person
  • Book meetings with exhibitors and other attendees in advance and plan your event diary
  • Receive a personalised meeting schedule with names, photos and details of attendees
  • Plus more!

Only those who are registered for WTCE can access the tool. Find out more.

Venue and Travel...

What is the venue address?

Hamburg Messe, Messeplatz 1, 20357 Hamburg, Germany.

What is the venue website?

Exhibition Venue:

When are the event opening times?

The event is open 09:00-17:00 each day of the show days

Is there any parking?

For information on parking, please go to:

Is there any disabled access?

The Expo is located on the ground floor however to reach the ground floor you may need to utilise the escalator or lift if you are unable to use the stairs. Access to upper levels and to visit Aircraft Interiors Expo is possible via lifts or escalators. For assistance, please contact a member of the team located at the Central Entrance.

Where do I access WTCE?

Access directly into WTCE is at the Central Entrance.

Are there any cash machines?

There is an ATM/Cash Machine located at the Central Entrance (WTCE) only.

Are there any places to buy food and drinks?

Snack bars serving light refreshments are located in each hall and there is a restaurant in Hall A4.


Cloakroom facilities are available in the North, East, and South Entrances. There is a charge of €3.50 per coat and €5.50 per suitcase. Both cash and card payments are accepted.

The cloakroom is free for VIP badge holders.

Is there free Wifi?

Yes, WTCE offers free wifi. You can log in with the below details.

Network Name: _WTCE_Free_WiFi
Password: WTCE24wifi

Do you offer any preferential rates for hotels?

WTCE works HotelMap with the sole purpose of securing you the best accommodation rates possible.

Search Accommodation

Do I require a visa to enter Germany, if so how do I obtain one?

If you are a non-British national or not a citizen of the European Economic Area (EEA) countries, you must be in possession of a valid visa in order to enter Germany and attend WTCE.

To request a visa request letter, follow the visa links when registering to attend the expo.

Taxi Service

Taxis are available outside all entrances. If you are travelling to the venue, please ask the taxi to drop you outside the Central Entrance of the Hamburg Messe for WTCE.

Safety and Security...

Do you have a safety and security policy?

The safety and security of our staff and attendees is our priority. We work closely with the venue, local and national authorities to identify risks, assess them and develop security plans for our events.

  • Everyone attending our events should be aware that the following are in place:
  • Customer Service staff may approach you to assist you outside, at entry or inside the event
  • Staff and attendees are required to wear ID badges provided
  • Bag checks are in operation at our events
  • Walkthrough or hand held scanners may be in operation at our events
  • CCTV in operation at our events is monitored and recorded

Uniformed and covert Security Guards are in attendance at our events

Uniformed and covert Police are in attendance at some of our events

Canine Security and Detection is in operation at some of our events

Everyone attending our events is requested to:

  • Keep personal property with you at all times and do not leave any items unattended
  • Report anything that looks unusual, suspicious or just out of place to a member of event staff
  • Remain patient and courteous with event staff undertaking security checks
  • Follow the instructions of event staff at all times
  • On their final visit to the event, dispose of their badge inside the event or when they’ve returned home, not in bins immediately outside the event
  • Carry a recognised form of photo ID with them at all times

If you have any feedback or questions please contact [email protected]

Can't find what you're looking for?

Most of the common questions are listed above, however, if you can't find the answer you are looking for, please contact our Customer Services Team who will be happy to help.