General

Why should I attend the show?

If you are involved or responsible for the purchase of travel catering or onboard services then this is the industry event you cannot afford to miss. The show enables you to network and build relationships with new and existing partners, whilst staying ahead of the curve by updating your industry knowledge, understanding trends, discovering new products & networking with your peers.

Who visits?

WTCE goes from strength to strength every year and is the one place where the whole onboard services industry comes together to meet and conduct business. With thousands of industry professionals including over 800 airline and rail buyers and specifiers attending.

Who can attend WTCE?

WTCE has a strict admissions policy and is open only to those involved in the onboard industry. For more information click here

What are the main contact details if I have a question?

Customer Service can be contacted online or by calling +44 20 8271 2181.

The full team contacts are available here.

Who is exhibiting at WTCE?

You can view the full, up to date exhibitor list for WTCE 2022 here. View the exhibitor list

Is WIFI available at the show?

There are dedicated WIFI zones in the exhibition however, you can purchase WIFI on an hourly and daily rate via the Hamburg Messe.

When is the conference?

The next edition of the Passenger Experience Conference will take place on Monday 13th June, in Hamburg. Sign up for more information as its confirmed

Venue and Travel Information for our live edition in 2022

What is the venue address?

Hamburg Messe, Messeplatz 1, 20357 Hamburg, Germany.

What is the venue website?

Exhibition Venue: http://hamburg-messe.de/en/

Is there any parking?

For information on parking, please go to: https://www.hamburg-messe.de/en/travel/road-travel/

Is there any disabled access?

The Expo is located on the ground floor however to reach the ground floor you may need to utlise the escalator or lift if you are unable to use the stairs. Access to upper levels and to visit Aircraft Interiors Expo is possible via lifts or escalators. For assistance, please contact a member of the team located at the Central Entrance.

Are there any cash machines?

There is a cash machine at the Central Entrance and also at the South Entrance and East Entrances in Aircraft Interiors Expo.

Are there any places to buy food and drinks?

Snack bars serving light refreshments are located in each hall and there is a restaurant in Hall A4.

Cloakrooms

Cloakroom facilities are available in the Central Entrance. There is a charge of €2 per item which must be paid for by cashless payment methods only.

Organisers Office

The WTCE Organiser’s office is located in Central Entrance Upper, adjacent to the Skywalk connecting WTCE with Aircraft Interiors Expo.

Stand Enquiries

If you would like to discuss the possibility of taking a stand at WTCE while you're at the show please visit our sales lounge located in Hall A4. Alternatively, complete a stand enquiry form and one of our sales team will contact you.

Taxi Service

Taxi services will be available outside all entrances.

How do I plan my travel and accommodation?

To aid with your travel and accommodation planning, WTCE works with a select number of partners with the sole purpose of securing you the best travel and accommodation rates possible. Search Accommodation

Do I require a visa to enter Germany, if so how do I obtain one?

If you are a non-British national or not a citizen of the European Economic Area (EEA) countries, you must be in possession of a valid visa in order to enter Germany and attend WTCE.

For more information on visas, follow the visa links when registering to attend the expo.

Taxi Service

Taxis are available outside all entrances. If you are travelling to the venue, please ask the taxi to drop you outside the Central Entrance of the Hamburg Messe for WTCE

Visitors

Do visitors have to register to attend?

You can register online now here.

Media

Who should I contact if I have a PR enquiry?

Please contact our WTCE PR team if you have an enquiry.

Do I have to register to attend as Media?

Media registration is now open online here.

Who should register as Media?

Any member of the media or press with official accreditation is permitted to register using the Media form.

A media badge will provide you access to the Media Lounge, Passenger Experience Conference and Industry Networking Party.

Service, Safety and Security at our Events

Do you have a Covid-safe policy?

At WTCE, we are all about connecting people, and so the health and safety of our visitors, exhibitors and staff is of the utmost priority. Our team are working closely with local authorities, partners and venues to implement robust safety measures, which mean our event may look a little different this year. On the page below, and in our communications to you, we will continue to update you with the specifics as we approach the show.

View Covid Safety Guide
https://www.worldtravelcateringexpo.com/en-gb/safety-and-security.html

The safety and security of our staff and attendees is our priority. We work closely with the venue, local and national authorities to identify risks, assess them and develop security plans for our events.

 

Everyone attending our events should be aware that the following are in place:

  • Customer Service staff may approach you to assist you outside, at entry or inside the event
  • Staff and attendees are required to wear ID badges provided
  • Bag checks are in operation at our events
  • Walkthrough or hand held scanners may be in operation at our events
  • CCTV in operation at our events is monitored and recorded
  • Uniformed and covert Security Guards are in attendance at our events
  • Uniformed and covert Police are in attendance at some of our events
  • Canine Security and Detection is in operation at some of our events

Everyone attending our events is requested to:

  • Keep personal property with you at all times and do not leave any items unattended
  • Report anything that looks unusual, suspicious or just out of place to a member of event staff
  • Remain patient and courteous with event staff undertaking security checks
  • Follow the instructions of event staff at all times
  • On their final visit to the event, dispose of their badge inside the event or when they’ve returned home, not in bins immediately outside the event
  • Carry a recognised form of photo ID with them at all times

If you have any feedback or questions please contact eventsecurity@reedexpo.co.uk