Exhibitor FAQs

  • Exhibitor FAQs

    If you have any questions you may find the answer to what you are looking for below. Should you not find the answer you are looking for, then please contact our Customer Services Team who will be happy to help.

    Customer Services Helpline
    +44 (0)20 8271 2181

  • Check them out below...

    • General

      What is World Travel Catering & Onboard Services Expo (WTCE)?
      World Travel Catering & Onboard Services Expo (WTCE) is the leading global event for travel catering, onboard retail and passenger comfort. Over 350 suppliers exhibit at the show annually to showcase their latest products and services to and international audience of airline and rail buyers.

      Why should I exhibit?
      WTCE offers you the opportunity to showcase your products to an international audience of airline buyers and rail operators. If you already supply to airlines and rail operators or would like to enter this innovative and diverse market, then call your local sales manager to enquire about booking a stand.

      Who visits?
      WTCE goes from strength to strength every year and is the one place where the whole onboard services industry comes together to meet and conduct business. With over 4,000 industry professionals including over 800 airline and rail buyers and specifiers attending.

      Who can attend WTCE?
      WTCE has a strict admissions policy and is open only to those involved in the onboard industry. For more information click here.

      How much does it cost to visit the show?
      Entry to WTCE is free of charge for:

      • Airlines, Rail Operators and Catering Buyers
      • Visitors from companies exhibiting at WTCE (includes procurement and specifier personnel - to qualify, their company must have a stand in the Exhibition Hall)
      • Media
      • Key Aviation universities will also be exempt from the admission fee subject to qualification
      • PEC Delegates
      • PEC and Taste of Travel Speakers
      • Industry Networking Party delegates
        *subject to verification

      Non exhibiting companies/suppliers only:

      To align ourselves with other Aviation industry events, WTCE has introduced an admission fee of 54 Euros for non exhibiting companies/suppliers only attending the 2020 event.

      • Visitors who pre-register in advance of the show will pay 54 Euros to attend both WTCE & AIX across all three days of the event
      • Delegates attending PEC will have free access to both shows across the three days
      • Delegates attending the Industry Networking Party will have discounted access to both events across the three days
      • All Visitors who do not pre-register will pay 70 Euros on the door – regardless if their company has a stand at the event. (e.g. only VIP’s will be exempt from paying an onsite charge assuming they are carrying the correct credentials e.g. valid company business card or work pass)

      What are the main contact details if I have a question?
      Customer Services Helpline’s phone number is +44 (0) 20 8271 2181, however, the event teams contact details can be located here.

      Who is exhibiting at WTCE?

      A comprehensive list of who is exhibiting at our exhibition can be found here. Do regularly check this directory as exhibitors sign up on a daily basis.

      Is WIFI available at the show?
      There are dedicated WIFI zones in the exhibition however, you can purchase WIFI on an hourly and daily rate via the Hamburg Messe.

      What time are the hospitality evenings?
      All exhibitors and attendees are invited to attend the hospitality evenings on Tuesday and Wednesday from 17:00-19:00 in the exhibition halls. The evenings provide the ideal opportunity to meet with your peers and network with this year's event attendees while enjoying refreshments.

      When is the conference?
      Date: Monday 30 March 2020
      Time: 09:30 – 18:00
      For more information about the conference and to view the full programme click here.

      What is the venue address?
      Hamburg Messe, Messeplatz 1, 20357 Hamburg, Germany.

      What is the venue website?
      Exhibition Venue: http://hamburg-messe.de/en/

    • Venue Information

      Is there any parking?
      For information on parking, please go to: http://hamburg-messe.de/en/travel-and-accommodation/road-travel/ 

      Is there any disabled access?
      The Expo is located on the ground floor however to reach the ground floor you may need to utlise the escalator or lift if you are unable to use the stairs. Access to upper levels and to visit Aircraft Interiors Expo is possible via lifts or escalators. For assistance, please contact a member of the team located at the Central Entrance.

      Where is the exhibitor access?
      Exhibitor access can be found via gate A1.

      Where do onsite deliveries go?
      For details please contact the WTCE Operations team: wtce.operations@reedexpo.co.uk

      Are there any cash machines?
      There is a cash machine at the Central Entrance and also at the South Entrance and East Entrances in Aircraft Interiors Expo.

      Are there any places to buy food and drinks?
      Snack bars serving light refreshments are located in each hall and there is a restaurant in Hall A4.

      Cloakroom facilities are available in theCentral Entrance. There is a charge of approx. €2 per item.

      Organisers Office
      The WTCE Organiser’s office is located in Central Entrance Upper, adjacent to the Skywalk connecting WTCE with Aircraft Interiors Expo.

      Stand Enquiries
      If you would like to discuss the possibility of taking a stand at WTCE while you're at the show please visit our sales lounge located in Hall A4. Alternativaly, complete a stand enquiry form and one of our sales team will contact you.

      Taxi Service
      Taxi services will be available outside all entrances.

    • Travel

      How do I plan my travel and accommodation?
      To aid with your travel and accommodation planning WTCE works with a select number of partners with the sole purpose of securing you the best travel and accommodation rates possible. Travel and accommodation can be secured via our Venue & Travel page.
      Do I require a visa to enter Germany, if so how do I obtain one?
      If you are a non-British national or not a citizen of the European Economic Area (EEA) countries, you must be in possession of a valid visa in order to enter Germany and attend WTCE.

      To request a letter to take to your local consulate, contact our customer service team on +44 (0) 20 8271 2181 or wtce.helpline@reedexpo.co.uk

    • Exhibitors

      How do I contact the Hamburg Messe?
      Messeplatz 1, 20357 Hamburg, Germany
      +49 40 3569-0 

      How do I exhibit at WTCE?
      Exhibiting at our show couldn’t be easier, simply contact a member of our sales team with your stand requirements.

      Contact the Sales Team

      What is the exhibitor portal?
      The exhibitor portal is a dedicated area for exhibitors where they can upload and share company information, brochures, product information, videos and much more. Providing all website visitors with a true understanding of what each exhibiting company does. It is also where will be able to access the Exhibitor Manual is which contains stand plan deadlines, electricity deadlines, etc.

      How do I access the exhibitor portal?
      The exhibitor portal can be accessed via the link below, you should already have your log in details if you are a registered exhibitor. If you have forgotten them, click here.

      Exhibitor Portal log in

      How do I get an exhibitor manual?
      The exhibitor manual can be accessed via the Exhibitor Portal.

      What are the key deadlines for the show, e.g. Catalogue entry, etc?
      For the full checklist take a look at the Exhibitor Checklist (coming soon)

      What sponsorship opportunities do you have and who do I contact?
      Sponsorship can play a key part in your show strategy as well as wider business goals; whilst we have a wide number of sponsorship opportunities, we can also devise bespoke offerings and packages for you.

      Contact Ilyas Idigov > link to ilyas.idigov@reedexpo.co.uk

      How do I get badges for my exhibiting staff?
      Badge can be registered via the exhibitor portal, there is a button located on the right hand side of the screen once you have logged in.

      Badges will be available in PDF format as you register your stand personnel, simply print them off and bring them with you. Duplicates can be printed off onsite from Monday 30 March after 12pm.


      All other company personnel wishing to attend the show will have to register as a visitor on the WTCE Website - registration coming soon

      When are stand plans due?
      Stand plans, detailing the stand layout and relevant heights must be submitted to the operations team at Reed Exhibitions no later than Friday 24th January 2020.

      How can I find out how much I have paid and what I have been invoiced?
      Contact our credit control department on: +44(0)121 746 4627.

      How do I order the lead scanner?
      All required information can be found on the exhibitor portal when you register your stand staff / exhibitor badges or you can alternatively contact the following:
      LiveBuzz Exhibitor Services Team
      0843 178 1283

      When can exhibitors access the venue for build purposes?
      Friday 27 March
      0800 - 2000 Space Only stand construction

      Saturday 28 March

      0800 - 2000 Space Only stand construction

      Sunday 29 March

      0800 - 2000 Space Only stand construction
      1200 - 2000 Shell Scheme interior display

      Monday 30 March
      0800 - 2000 Space Only stand construction
      0800 - 2000 Shell Scheme interior display

      When do exhibitors have to dismantle their stands by?
      Thursday 2 April

      1730 - 2000 Removal of portable exhibits & displays
      1800 - 2100 Dismantling of stand fitting

      Friday 3 April

      0800 - 2000 Dismantling of stand fitting

      Saturday 4 April
      0800 - 1600 Dismantling of Stand fitting 

    • Service, Safety and Security at our Events

      The safety and security of our staff and attendees is our priority. We work closely with the venue, local and national authorities to identify risks, assess them and develop security plans for our events.


      Everyone attending our events should be aware that the following are in place:

      • Customer Service staff may approach you to assist you outside, at entry or inside the event
      • Staff and attendees are required to wear ID badges provided
      • Bag checks are in operation at our events
      • Walkthrough or hand held scanners may be in operation at our events
      • CCTV in operation at our events is monitored and recorded
      • Uniformed and covert Security Guards are in attendance at our events
      • Uniformed and covert Police are in attendance at some of our events
      • Canine Security and Detection is in operation at some of our events

      Everyone attending our events is requested to:

      • Keep personal property with you at all times and do not leave any items unattended
      • Report anything that looks unusual, suspicious or just out of place to a member of event staff
      • Remain patient and courteous with event staff undertaking security checks
      • Follow the instructions of event staff at all times
      • On their final visit to the event, dispose of their badge inside the event or when they’ve returned home, not in bins immediately outside the event
      • Carry a recognised form of photo ID with them at all times

      If you have any feedback or questions please contact eventsecurity@reedexpo.co.uk