Countdown to Passenger Experience Week

17 Mar 2017

The countdown is well and truly on for one of the biggest calendar events of the global passenger experience industry: Passenger Experience Week. Cohesively hosting three events over four days, the week will see more than 18,000 visitors including 2,000 buyers and decision makers from major scheduled, regional and charter airlines and rail operators discover the latest innovations in cabin interiors, inflight entertainment and connectivity, passenger comfort, catering and travel retail to create the ultimate passenger experience.

Taking place from 3-6 April 2017, three leading events will cover the full spectrum of the industry – the Passenger Experience Conference, Aircraft Interiors Expo and World Travel Catering & Onboard Services Expo (WTCE™).  Delivering content, driving innovation and developing connections to transform the travel industry, the week will offer visitors an opportunity to meet face to face with suppliers and manufacturers and define the future of the industry.

Kicking off Passenger Experience Week for the first time, the new Airline Forum will offer attendees a dedicated setting to debate informally with their peers about the issues most relevant to improving the passenger experience in their businesses and to share best practice insights.. The session is open to any airline representative and will take place from 8.30 to 9.30am on Monday 3 April.

Following on from the Airline Forum, the highly-regarded Passenger Experience Conference will run from 9.30am to 6pm on Monday 3 April. Moving from the Congress Centre to the Hamburg Messe Hall A4 Upper this year, the conference features three breakout streams that focus on different elements of the passenger experience: The Connected Journey, Comfort and Wellbeing and Generating Revenue.

Attendees can learn about the increased use of smart devices enabling customers to customise their experience at every stage in The Connected Journey; the issues impacting a passengers’ physical experience in Comfort and Wellbeing; to how rail and air operators can better monetise their offer in Generating Revenue.

The conference will lead into an Industry Networking Party, which is free for all conference delegates, media and VIPs to attend. For those not attending the conference, tickets are available to purchase separately. With food and drinks on offer, the event is designed to facilitate new relationships between attending professionals ahead of the opening of Aircraft Interiors Expo and World Travel Catering & Onboard Services Expo on Tuesday 4 April.

Taking place in halls A1 and A4, the World Travel Catering & Onboard Services Expo (WTCE™) will showcase all the latest developments vital to the onboard catering and passenger comfort industries, as well as offering an unrivalled educational platform for learning and networking.

The world-class exhibition will bring together professionals from across the globe with attendees hailing from countries including United Arab Emirates, Hong Kong, France, China, Germany and the UK. It offers a unique platform for onboard specialists from across the air, rail and the wider travel industry to meet over 300 industry suppliers, source the latest products, attend a wide range of networking events and view demonstrations from world-class chefs.

This year’s Aircraft Interiors Expo (AIX) will also be a must-attend event for the aviation industry. It is the global stage on which visitors can see the latest innovations and product launches from the world’s leading suppliers in aircraft cabin interiors and Inflight Entertainment and Connectivity.

Katie Murphy, Senior Exhibition Director says: “2017 is set to be a landmark year demonstrating the continuing popularity of Passenger Experience Week within the global travel industry and all of us are looking forward to welcoming visitors to Hamburg for what promises to be an impressive event.”

To register to attend the Passenger Experience Conference, visit Early bird conference rates are currently available, offering delegates the chance to save 10%.

For more information on Passenger Experience Week, please visit:



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